Communication and Engagement

Progress on Communication and Engagement

Date: Jan 1, 0001

Note this Key Focus Area Team still needs to reconvene to refine the SMART Objectives and Action Steps. Therefore, this report is intentionally kept at a high level.

Key Focus Area:
Communication and Engagement 39% progress

Lead: Connor Christian

We practice proactive and intentional communication that builds trust through honesty, consistency, and two-way listening. By remaining approachable and receptive to both our internal team and our external community, we deliver prioritized, multifaceted messages that are clear, concise, and relevant to our diverse audiences. We ensure our communication is not only educational and timely but also innovative, interesting, and adds context for everyone we serve.

Strategic Goal:
Enhance Trust 44% progress

Lead: Connor Christian

SMART Objective:
Increase the consistency and transparency of internal and external communication through standardized messaging and regular updates. 20% progress

Lead: Connor Christian

SMART Objective:
Establish a data-informed storytelling program that highlights SMFR’s operational impact, prevention efforts, and financial stewardship. 60% progress

SMART Objective:
Expand two-way listening efforts with SMFR personnel, partners, and the community. 40% progress

SMART Objective:
Partner strategically for change management 75% progress

Strategic Goal:
Develop Strategies to Make Communication More Targeted and Engaging 33% progress

Lead: Connor Christian

SMART Objective:
Assess and map SMFR’s audience segments to redesign targeted communication strategies. 25% progress

SMART Objective:
Modernize communication tools and processes to improve engagement, including analytics, technology, and content delivery methods. 50% progress

SMART Objective:
Strengthen PIO preparedness and resilience through full 24/7 coverage and redundancy plans. 40% progress

SMART Objective:
Partner with Learning & Development to improve personnel communication skills and reduce organizational silos. 0% progress

Strategic Goal:
Ensure Our Customer Service Creates and Demonstrates Value 39% progress

Lead: Connor Christian

SMART Objective:
Increase community understanding of SMFR governance, funding sources, and service delivery model. 13% progress

SMART Objective:
Transparently communicate outcomes associated with Ballot Measure 7A, including deployment of funds and improvements to service. 75% progress

Communication and Engagement

Key Focus Area: Communication and Engagement 39% progress

Strategic Goal: Enhance Trust 44% progress

SMART Objective: Increase the consistency and transparency of internal and external communication through standardized messaging and regular updates. 20% progress

SMART Objective: Establish a data-informed storytelling program that highlights SMFR’s operational impact, prevention efforts, and financial stewardship. 60% progress

SMART Objective: Expand two-way listening efforts with SMFR personnel, partners, and the community. 40% progress

SMART Objective: Partner strategically for change management 75% progress

Strategic Goal: Develop Strategies to Make Communication More Targeted and Engaging 33% progress

SMART Objective: Assess and map SMFR’s audience segments to redesign targeted communication strategies. 25% progress

SMART Objective: Modernize communication tools and processes to improve engagement, including analytics, technology, and content delivery methods. 50% progress

SMART Objective: Strengthen PIO preparedness and resilience through full 24/7 coverage and redundancy plans. 40% progress

SMART Objective: Partner with Learning & Development to improve personnel communication skills and reduce organizational silos. 0% progress

Strategic Goal: Ensure Our Customer Service Creates and Demonstrates Value 39% progress

SMART Objective: Increase community understanding of SMFR governance, funding sources, and service delivery model. 13% progress

SMART Objective: Transparently communicate outcomes associated with Ballot Measure 7A, including deployment of funds and improvements to service. 75% progress

SMART Objective: Launch proactive, creative public awareness campaigns focused on risk reduction, preparedness, and SMFR value. 50% progress

Key Focus Area:
Communication and Engagement 39% progress

Strategic Goal:
Enhance Trust 44% progress

SMART Objective:
Increase the consistency and transparency of internal and external communication through standardized messaging and regular updates. 20% progress

SMART Objective:
Establish a data-informed storytelling program that highlights SMFR’s operational impact, prevention efforts, and financial stewardship. 60% progress

SMART Objective:
Expand two-way listening efforts with SMFR personnel, partners, and the community. 40% progress

SMART Objective:
Partner strategically for change management 75% progress

Strategic Goal:
Develop Strategies to Make Communication More Targeted and Engaging 33% progress

SMART Objective:
Assess and map SMFR’s audience segments to redesign targeted communication strategies. 25% progress

SMART Objective:
Modernize communication tools and processes to improve engagement, including analytics, technology, and content delivery methods. 50% progress

SMART Objective:
Strengthen PIO preparedness and resilience through full 24/7 coverage and redundancy plans. 40% progress

SMART Objective:
Partner with Learning & Development to improve personnel communication skills and reduce organizational silos. 0% progress

Strategic Goal:
Ensure Our Customer Service Creates and Demonstrates Value 39% progress

SMART Objective:
Increase community understanding of SMFR governance, funding sources, and service delivery model. 13% progress

SMART Objective:
Transparently communicate outcomes associated with Ballot Measure 7A, including deployment of funds and improvements to service. 75% progress

SMART Objective:
Launch proactive, creative public awareness campaigns focused on risk reduction, preparedness, and SMFR value. 50% progress