Service Delivery

Progress on Service Delivery

Date: Jan 1, 0001

Key Focus Area:
Service Delivery 41% progress

Budgeted Spending: $72,000,000 | Actual Spending: $0

Lead: Jake Mayhew

Service delivery at South Metro is a forward-thinking process that leverages industry-wide innovation and data to optimize every response. We are a customer-centered organization that remains open to new ideas and is not anchored by tradition, allowing us to adapt our resources to meet changing community needs, risks, regulations, and environmental factors. Through efficient growth and a willingness to embrace novel technologies, we ensure that our services remain the benchmark for excellence and intentional, outcome-based service.

Strategic Goal:
Deliver the Right Resources to the Right Call at the Right Time 33% progress

Lead: Mike Burke

SMART Objective:
Evaluate alternative response models 50% progress

Lead: Jake Mayhew

SMART Objective:
Explore deployment of blood products 17% progress

Lead: Jens Pietrzyk

SMART Objective:
Develop the IST & Department Operations Center 33% progress

Lead: Mike Burke

SMART Objective:
Update Agency Performance Benchmarks 25% progress

Lead: Scot Swindall

Strategic Goal:
Commit to Innovative Approaches That Improve Service 42% progress

Lead: Scot Swindall

SMART Objective:
Pursue accreditation through the Center for Public Safety Excellence - 2025 100% progress

Lead: Scot Swindall

SMART Objective:
Develop appropriate training strategies to support innovation 0% progress

Lead: Andy Powell

SMART Objective:
Research the scalability of public health and community paramedicine 50% progress

Lead: Jens Pietrzyk

SMART Objective:
Evaluate the opportunity for dispatch to establish better utilization of resources 0% progress

Lead: Mike Burke

SMART Objective:
Maintain Accreditation with the Center For Public Safety Excellence - 2030 6% progress

Lead: Scot Swindall

Strategic Goal:
Invest in Infrastructure to Enhance and Support the Delivery of Services 45% progress

Budgeted Spending: $72,000,000 | Actual Spending: $0

Lead: Matt Weller

SMART Objective:
Ensure land assets meet current and future district needs 50% progress

Lead: Mike Dell'Orfano

SMART Objective:
Ensure sufficient facilities and capacity for fleet maintenance 50% progress

Budgeted Spending: $30,000,000 | Actual Spending: $0

Lead: Matt Weller

SMART Objective:
Ensure sufficient facilities for training 21% progress

Budgeted Spending: $30,000,000 | Actual Spending: $0

Leads: Jake Mayhew, Matt Weller

SMART Objective:
Secure budget for new stations & apparatus to meet growth demands

Lead: Matt Weller

Ensure that the 10 budget plan account for new stations and apparatus.

SMART Objective:
Maintain facilities to support district needs and operations 64% progress

Lead: Matt Weller

SMART Objective:
Complete construction of the new Station 33 25% progress

Budgeted Spending: $12,000,000 | Actual Spending: $0

Service Delivery

Key Focus Area: Service Delivery 41% progress

Strategic Goal: Deliver the Right Resources to the Right Call at the Right Time 33% progress

SMART Objective: Evaluate alternative response models 50% progress

SMART Objective: Explore deployment of blood products 17% progress

SMART Objective: Develop the IST & Department Operations Center 33% progress

SMART Objective: Update Agency Performance Benchmarks 25% progress

Strategic Goal: Commit to Innovative Approaches That Improve Service 42% progress

SMART Objective: Pursue accreditation through the Center for Public Safety Excellence - 2025 100% progress

SMART Objective: Develop appropriate training strategies to support innovation 0% progress

SMART Objective: Research the scalability of public health and community paramedicine 50% progress

SMART Objective: Evaluate the opportunity for dispatch to establish better utilization of resources 0% progress

SMART Objective: Maintain Accreditation with the Center For Public Safety Excellence - 2030 6% progress

Strategic Goal: Invest in Infrastructure to Enhance and Support the Delivery of Services 45% progress

SMART Objective: Ensure land assets meet current and future district needs 50% progress

SMART Objective: Ensure sufficient facilities and capacity for fleet maintenance 50% progress

SMART Objective: Ensure sufficient facilities for training 21% progress

SMART Objective: Secure budget for new stations & apparatus to meet growth demands

SMART Objective: Maintain facilities to support district needs and operations 64% progress

SMART Objective: Complete construction of the new Station 33 25% progress

Key Focus Area:
Service Delivery 41% progress

Strategic Goal:
Deliver the Right Resources to the Right Call at the Right Time 33% progress

SMART Objective:
Evaluate alternative response models 50% progress

SMART Objective:
Explore deployment of blood products 17% progress

SMART Objective:
Develop the IST & Department Operations Center 33% progress

SMART Objective:
Update Agency Performance Benchmarks 25% progress

Strategic Goal:
Commit to Innovative Approaches That Improve Service 42% progress

SMART Objective:
Pursue accreditation through the Center for Public Safety Excellence - 2025 100% progress

SMART Objective:
Develop appropriate training strategies to support innovation 0% progress

SMART Objective:
Research the scalability of public health and community paramedicine 50% progress

SMART Objective:
Evaluate the opportunity for dispatch to establish better utilization of resources 0% progress

SMART Objective:
Maintain Accreditation with the Center For Public Safety Excellence - 2030 6% progress

Strategic Goal:
Invest in Infrastructure to Enhance and Support the Delivery of Services 45% progress

SMART Objective:
Ensure land assets meet current and future district needs 50% progress

SMART Objective:
Ensure sufficient facilities and capacity for fleet maintenance 50% progress

SMART Objective:
Ensure sufficient facilities for training 21% progress

SMART Objective:
Secure budget for new stations & apparatus to meet growth demands

SMART Objective:
Maintain facilities to support district needs and operations 64% progress

SMART Objective:
Complete construction of the new Station 33 25% progress