Strategic Plan: Public Report

Public Report
Date: Jan 1, 0001
This report outlines The Steamship Authority's five-year strategic plan (2024-2028). The plan is structured around five Strategic Outcome Areas, which represent the most important components for achieving the organization's desired future. These outcomes are further defined by specific Initiatives, typically addressed within 1-3 years, and detailed Tactics, planned for completion within 12-24 months, collectively forming a comprehensive workplan for the Authority.
Vision
The Steamship Authority is the lifeline for the Islands, and a valued and respected part of our communities. We are committed to the highest levels of safety and reliability, and to the stewardship of the Cape, Islands, and our waterways.
Mission
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha's Vineyard and Nantucket with a commitment to sustainability, accessibility, our port communities, and public engagement.
Values
Safety, Customer Service, Teamwork, Continuous Improvement, Stewardship

Strategic Outcome:
Enhance, Maintain, and Green Our Infrastructure and Assets 30% progress

Lead: Mark Amundsen
We recognize the importance of our shoreside and marine assets and are committed to planning and investing in maintenance, enhancements, and replacement by adopting proven technology and implementing best practices. We value the sustainability of our assets and are mindful of the environmental impact of our operations.

Tactic:
Selection of an Integrator

An RFP will be issued for the new class of vessels, and one of the first items that will be addressed is the presentations from integrators to the naval architect and the Steamship Authority technical staff of the Director of Marine Engineering, Port Engineers, Director of Marine Ops, Port Captains, and COO so a selection can be made at the beginning of the process.

Strategic Outcome:
Provide Safe, Reliable Service 8% progress

Safe and reliable service is imperative for the traveling public and our employees. We accomplish this through a culture of safety and quality that is rooted in effective communication and adhering to regulatory compliance and marine industry standards.

Strategic Outcome:
Invest in Our Employees 93% progress

Our employees are the heartbeat of the Steamship Authority and crucial to attracting, developing, and retaining a diverse workforce. Employees know they are a vital part of the organization and appreciate working in a collaborative and transparent environment that is grounded in our values.

Strategic Outcome:
Engage with Our Communities 46% progress

The Steamship Authority is a vital part of our communities, and engages with the traveling public and communities served, recognizing operational impacts and balancing the need to preserve local character and provide lifeline services to the Islands. Our care for the Islands and mainland port communities, as well as the traveling public and other stakeholders, is reflected in the deliberate and responsible way we carry out our stewardship responsibilities.

Tactic:
Issue RFR 100% progress

Lead: Stephen Colman

Initiative:
Create a Community Engagement Plan 63% progress

Create a community engagement plan for each port community that focuses on unique priorities and integrates with the annual communications plan.

Strategic Outcome:
Ensure Financial Sustainability 75% progress

Financial stability is a hallmark of the Steamship Authority. Operations are financed with a focused understanding of the impact fares have on island residents and ridership. Alternative funding sources are actively sought to maintain and update assets and supplement operating costs, with an emphasis on long-term sustainability.

Initiative:
Seek federal grant funding 100% progress

Seek federal grant funds to support asset acquisition, operational costs, and green initiatives.