Service Delivery - May 2026

Progress on Service Delivery as of May 2026

Date: Jan 1, 0001

Note this Key Focus Area Team still needs to reconvene to refine the SMART Objectives and Action Steps. Therefore, this report is intentionally kept at a high level.

Key Focus Area:
Service Delivery 36% progress

Lead: Jake Mayhew

Service delivery at South Metro is a forward-thinking process that leverages industry-wide innovation and data to optimize every response. We are a customer-centered organization that remains open to new ideas and is not anchored by tradition, allowing us to adapt our resources to meet changing community needs, risks, regulations, and environmental factors. Through efficient growth and a willingness to embrace novel technologies, we ensure that our services remain the benchmark for excellence and intentional, outcome-based service.

Strategic Goal:
Deliver the Right Resources to the Right Call at the Right Time 13% progress

Lead: Mike Burke

SMART Objective:
Evaluate alternative response models (Current) 17% progress

Lead: Jake Mayhew

SMART Objective:
Establish Response Committee by April 1, 2026 (Future) 25% progress

Lead: Mike Burke

SMART Objective:
Identify updated benchmarks for standard of cover and accreditation (Future) 0% progress

Lead: Scot Swindall

SMART Objective:
Develop the IST & Department Operations Center (Future) 0% progress

Lead: Mike Burke

Strategic Goal:
Commit to Innovative Approaches That Improve Service 50% progress

Lead: Scot Swindall

SMART Objective:
Pursue accreditation through the Center for Public Safety Excellence (Current) 50% progress

Lead: Scot Swindall

SMART Objective:
Develop appropriate training strategies to support innovation (Future)

Lead: Andy Powell

SMART Objective:
Research the scalability of public health and community paramedicine (Future)

Lead: Jens Pietrzyk

SMART Objective:
Evaluate the opportunity for priority dispatch to establish better utilization of resources (Future)

Strategic Goal:
Invest in Infrastructure to Enhance and Support the Delivery of Services 42% progress

Lead: Matt Weller

SMART Objective:
Ensure sufficient and well maintained fire stations to service existing areas and new growth (Current) 50% progress

Lead: Mike Dell'Orfano

SMART Objective:
Ensure sufficient facilities and capacity for fleet maintenance (Current) 60% progress

Lead: Matt Weller

SMART Objective:
Ensure sufficient facilities for training (Current) 17% progress

Lead: Matt Weller

SMART Objective:
Secure land & budget for station(s) & apparatus to include growth demands (Future)

Lead: Matt Weller

SMART Objective:
Secure land & budget for fleet prioritized (Future)

Lead: Matt Weller

SMART Objective:
Conduct a comprehensive facility assessment

Lead: Matt Weller

Service Delivery - May 2026

Key Focus Area: Service Delivery 36% progress

Strategic Goal: Deliver the Right Resources to the Right Call at the Right Time 13% progress

SMART Objective: Evaluate alternative response models (Current) 17% progress

SMART Objective: Establish Response Committee by April 1, 2026 (Future) 25% progress

SMART Objective: Identify updated benchmarks for standard of cover and accreditation (Future) 0% progress

SMART Objective: Develop the IST & Department Operations Center (Future) 0% progress

Strategic Goal: Commit to Innovative Approaches That Improve Service 50% progress

SMART Objective: Pursue accreditation through the Center for Public Safety Excellence (Current) 50% progress

SMART Objective: Develop appropriate training strategies to support innovation (Future)

SMART Objective: Research the scalability of public health and community paramedicine (Future)

SMART Objective: Evaluate the opportunity for priority dispatch to establish better utilization of resources (Future)

Strategic Goal: Invest in Infrastructure to Enhance and Support the Delivery of Services 42% progress

SMART Objective: Ensure sufficient and well maintained fire stations to service existing areas and new growth (Current) 50% progress

SMART Objective: Ensure sufficient facilities and capacity for fleet maintenance (Current) 60% progress

SMART Objective: Ensure sufficient facilities for training (Current) 17% progress

SMART Objective: Secure land & budget for station(s) & apparatus to include growth demands (Future)

SMART Objective: Secure land & budget for fleet prioritized (Future)

SMART Objective: Conduct a comprehensive facility assessment

Key Focus Area:
Service Delivery 36% progress

Strategic Goal:
Deliver the Right Resources to the Right Call at the Right Time 13% progress

SMART Objective:
Evaluate alternative response models (Current) 17% progress

SMART Objective:
Establish Response Committee by April 1, 2026 (Future) 25% progress

SMART Objective:
Identify updated benchmarks for standard of cover and accreditation (Future) 0% progress

SMART Objective:
Develop the IST & Department Operations Center (Future) 0% progress

Strategic Goal:
Commit to Innovative Approaches That Improve Service 50% progress

SMART Objective:
Pursue accreditation through the Center for Public Safety Excellence (Current) 50% progress

SMART Objective:
Develop appropriate training strategies to support innovation (Future)

SMART Objective:
Research the scalability of public health and community paramedicine (Future)

SMART Objective:
Evaluate the opportunity for priority dispatch to establish better utilization of resources (Future)

Strategic Goal:
Invest in Infrastructure to Enhance and Support the Delivery of Services 42% progress

SMART Objective:
Ensure sufficient and well maintained fire stations to service existing areas and new growth (Current) 50% progress

SMART Objective:
Ensure sufficient facilities and capacity for fleet maintenance (Current) 60% progress

SMART Objective:
Ensure sufficient facilities for training (Current) 17% progress

SMART Objective:
Secure land & budget for station(s) & apparatus to include growth demands (Future)

SMART Objective:
Secure land & budget for fleet prioritized (Future)

SMART Objective:
Conduct a comprehensive facility assessment